Frequently Asked Questions

Do I need to provide supplies or equipment for my scheduled cleaning service?

You can sit back and relax because we’ve got you covered! When you choose our services, you won’t have to worry about providing any cleaning supplies, products, or a vacuum. Our dedicated cleaners will arrive fully equipped and ready to tackle your deep cleaning needs. We understand that a thorough cleaning requires the right tools and materials, and we take care of all those details. Rest assured that we’ll bring everything necessary to leave your home sparkling clean.

Are you bonded and insured?

Yes, Deep House Cleaners is fully bonded and insured.

When selecting a cleaning service or individual cleaner for your home, it’s essential to make sure they have the important protections of being bonded and insured.

How do I pay for my deep cleaning?

To secure your cleaning appointment, we kindly ask for a small deposit to secure your spot. Payment for the service is due at the end of the cleaning session. We offer the convenience of accepting payments through cash, e-transfer, or credit card.

How do I let the cleaning crew into my home?

We provide various secure options for allowing our team access to your home. One convenient method is to entrust us with a spare key. You may choose to place this key in a safe spot near your front door, such as under a doormat or inside a planter, or you can provide specific instructions on where our cleaners can locate it. Alternatively, we can use a garage door opener or access codes for entry if it suits your preference. Please be assured that we handle all keys and information with the utmost security. Your trust and privacy are of utmost importance to us.

Are you pet friendly?

We absolutely love pets and are proud to be a pet-friendly company. However, to ensure a smooth and efficient cleaning process, we kindly request that you arrange to keep your furry friends in a comfortable area while we work. This helps us stay on schedule and prevents additional charges for exceeding the designated cleaning time. We appreciate your understanding and cooperation in creating a safe and productive environment for both our cleaners and your beloved pets.

What time will you arrive for my cleaning?

We understand the importance of providing personalized attention to each home we clean, which is why we cannot guarantee an exact arrival time. However, to accommodate your schedule, we offer convenient arrival windows. These windows provide you with a timeframe during which our cleaners will arrive, allowing you to plan your day accordingly. We value your time and strive to provide reliable and efficient service while giving your home the attention it deserves.

Do I have to sign a contract?

We want to emphasize that signing a contract is never a requirement when you choose our services. We believe in providing flexibility and earning your satisfaction with each cleaning session. Our commitment is to deliver exceptional service and ensure your complete happiness without the need for any binding agreements.

We understand that plans can change unexpectedly, and we strive to be understanding and flexible. If you need to cancel or reschedule your appointment, we kindly ask that you provide us with at least 2 full business days’ notice. By doing so, you can avoid any cancellation fees. This advanced notice allows us to adjust our schedule accordingly and offer the appointment slot to another client. We appreciate your understanding and cooperation in helping us maintain an efficient and reliable service.

Do I need to be home for me cleaning?

We want to make our service as convenient as possible for you. You are not required to be home during our cleaning visits as long as we have access to your home. Many of our clients find providing us with a garage code, security code, or spare key convenient. This ensures that our cleaners can efficiently and securely enter your home to perform the cleaning. We prioritize the safety and security of your property, and any access information you provide will be handled with utmost care and confidentiality.

What if I’m not happy with my cleaning?

Your satisfaction is our top priority, and we stand behind the quality of our service. If, for any reason, you are not fully satisfied with the cleaning we provided, please inform us within 48 hours of the service. We are committed to making it right, and we will gladly send a cleaner back to your home to address any concerns or issues at no additional cost. We want you to have complete peace of mind. Your happiness and a spotless home are our ultimate goals.

Is there anything I need to do to prepare for my cleaning?

For a smooth and hassle-free cleaning experience, we kindly request that you deactivate your alarm system during our visit. While we take utmost care and caution while working in your home, we cannot be held responsible for any false alarms or issues arising from the alarm system’s misuse. Your cooperation in temporarily disabling the alarm system will help us focus on providing you with exceptional cleaning services without any unnecessary interruptions. Thank you for your understanding and assistance in creating a seamless cleaning process.

We kindly request that you prepare your home by tidying up and removing items from the floor before our arrival. This helps us maximize our time and deliver the best results. By having your home ready for cleaning, you can avoid any additional charges that may occur due to the need for extra time or effort in organizing the space. We appreciate your cooperation in creating an optimal environment for our house cleaners to work their magic.

Can I provide special instructions?

Absolutely! Just inform us of any specific instructions or preferences when you make your booking, and we’ll make sure to tailor our service accordingly. Your satisfaction is important to us, and we strive to accommodate your needs and preferences to the best of our ability. Whether it’s specific areas you’d like us to focus on or any special requests, we’re here to listen and ensure your cleaning experience meets your expectations.

Do you clean mice, rat, or animal droppings?

Cleaning mice and rat droppings requires specialized expertise and equipment to ensure safety and thorough sanitation. We recommend enlisting the services of a professional pest control company or a specialized cleaning service to manage rodent infestations and their aftermath effectively. This approach guarantees that these issues are addressed safely and effectively by professionals specially equipped to handle these specific tasks.

How can I receive a cleaning quote?

We provide easy online quotes through our quote form: Click Here